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The How of Car Washing - How to operate & grow a carwashing business.

The How of Car Washing is a podcast for car wash business owners, operators and managers. If you are looking for actionable advice, tips and techniques to help you operate and grow your carwashing business, this is the podcast show for you! In each episode we either discuss a business topic, or we interview another owner/operator or a carwash industry professional. Our episodes are typically 35 to 45 minutes in length, and the show is hosted by David Begin and Henry Lopez who share the knowledge and experience they have acquired over their corporate and business ownership careers. New episodes are released on Wednesday mornings, and we always strive to deliver value to entrepreneurs, business owners, operators and managers in the car wash industry.
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The How of Car Washing - How to operate & grow a carwashing business.
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Apr 17, 2019

What about the Details? In the Episode of the How of Car washing, Industry expert and consultant Prentice St. Clair talks about how automotive detailing has changed over the years and how the advances in automotive paint technology, polished and sealants have contributed to easier and better finished for vehicles. Prentice talks about the three-step process for detailing the exterior of a vehicle and how carwash owners can take advantage of express detailing as an added profit center for their business.

Apr 10, 2019

What about the Details? In the Episode of the How of Car washing, Industry expert and consultant Prentice St. Clair talks about how automotive detailing has changed over the years and how the advances in automotive paint technology, polished and sealants have contributed to easier and better finished for vehicles. Prentice talks about the three-step process for detailing the exterior of a vehicle and how carwash owners can take advantage of express detailing as an added profit center for their business.

Apr 3, 2019

If you want a high performing carwash that lets you sleep well at night and one that your customers love, documented processes are the key. In this episode, David talks about why written processes and procedures are so important for the car wash team and how it translates to a consistent remarkable customer experience. David breaks down how to create written processes easily and quickly and how to make it part of the culture of the car wash organization.

Mar 27, 2019

Women working at your carwash could be your greatest asset! Claire Moore, Chief Content Officer of the International Car Wash Association (ICA) talks with David Begin about the recent Women Leadership Experience, held this past November in Chicago. Claire discussed the topics and presentations of the event and how carwash owners and managers should consider the unique advantages that women bring to the marketplace and to your carwash operation.  She also touches upon the exciting changes made to the upcoming Car Wash Show to be held in Nashville TN on May 13th-15th 2019.

Mar 20, 2019

What is the foundation for a good preventive maintenance program? David gives a “Quick Talk” discussion at the 2019 Southwest car wash show in Arlington Tx. David discusses the importance of the everyday task list that carwash employees use to inspect, adjust and tune equipment so that we minimize the number of unexcepted equipment repairs and replacements that sap carwash uptime and maintenance expenses. David also talks about the art of troubleshooting and offers some tips your team can use to troubleshoot equipment problems effectively.

Mar 13, 2019

You want all three, but you can only pick two! David and Henry discuss the concept of the “Project Triangle or the “Iron Triangle” and how it applies to the carwash industry. While we all want to be good, fast and cheap, the forces of running a business day to day will allow you only two of these. Knowing what you are good at and more importantly, what you are not good at or what you don’t plan to be good at will clarify your offering to your customers and your team.

Mar 6, 2019

Does your team clearly understand what you want?  David Shares his management journey with team expectations. David explains how unspoken and unmet expectations are the silent killers of high performing teams.  David also shares how this common problem with most owners and managers degrade team performance. Managers and Owners their think about the business differently than the overall team. David offers suggestions and ideas on how owners and managers can develop a clear process to develop, communicate and reinforce expectations of a high performing team resulting in a well-run car wash.

Feb 27, 2019

You, your customers, and your employees should share the same happy place. David Begin shares where his happiest place on Earth is located in his carwash. David goes over how to make your happiest place your employee's happiest place as well. What things should your employees be looking for while a car is in the tunnel? He explains why customers find happiness at the end of the tunnel and how to make sure that your final product lives up to your carwash standards. This episode also goes over the specifics of what to look for once a car is out of the tunnel. Is the car dry? Did your wash reach the hard to get spots on the car? What is it about the end of the tunnel that makes customers so happy?

 

Feb 20, 2019

OSHA and your carwash business with Bevin Luna. Bevin is an Industrial Hygienist with Colorado State University in Fort Collins, Colorado. In this two-part series, Bevin discusses the different types of OSHA inspections and what to do if you encounter an OSHA visit. She also talks about the typical problem areas that carwashes encounter during OSHA inspections. Bevin also give carwash owners some guidance and tips in starting and developing a carwash safety program. Bevin and her team are OSHA consultants and provide free safety program review and inspection services to businesses in Colorado. Bevin talks about OSHA consultation services that other organizations provide throughout the country and how car wash owners and managers can take advantage of this free service.

Feb 13, 2019

OSHA and your carwash business with Bevin Luna. Bevin is an Industrial Hygienist with Colorado State University in Fort Collins, Colorado. In this two-part series, Bevin discusses the different types of OSHA inspections and what to do if you encounter an OSHA visit. She also talks about the typical problem areas that carwashes encounter during OSHA inspections. Bevin also give carwash owners some guidance and tips in starting and developing a carwash safety program. Bevin and her team are OSHA consultants and provide free safety program review and inspection services to businesses in Colorado. Bevin talks about OSHA consultation services that other organizations provide throughout the country and how car wash owners and managers can take advantage of this free service. 

Feb 6, 2019

Business coaching for your car wash business with Jimmy Starnes. Jimmy is the CEO of Starnes and Associates and a Partner with Mammoth Holdings, a car wash chain located in Atlanta GA. Jimmy shares his knowledge and insights about business coaching. Jimmy shares insight on how Life planning and coaching to lead a small business owner to success. He coaches individuals to corporation teams and strives to help them be organized and find success.

David Begin is the host of this episode of The How of Carwashing show – helping you start, operate and grow your carwashing business. (TheHowOfCarwashing.com)

Jan 30, 2019

How does your past performance help you build future goals? David Begin shares some of the lessons learned and taught by his Coach Dan Sullivan. As you start the new year with lofty goals, it's important that you review your past performance to see how far you have come. Progress can only be seen if you look backward and not forward. Only looking forward at your future goals and the ideal situation will ultimately bring frustration and unhappiness, since your goals keep moving. David talks abut Dan Sullivan’s concept of the moving “Horizon” and the “Ideal” and how the concepts don’t really exist. Measuring your progress backwards is motivating and energizing and will propel you forward to achieve more in the future.

Jan 23, 2019

90% of small business are unsellable. Considering selling your wash? Mike Finger, the founder of Exit Oasis joins us on the show. Mike shares strategies on how to let go and what to consider when selling your business. When will you be ready? What costs may a small business owner face? Is your business even sellable? Mike has your answers with a simple approach to help small business owners. Mike also shares his personal journey and how he founded Exit Oasis. 

David Begin is the host of this episode of The How of Carwashing show – helping you start, operate and grow your car wash business. (TheHowOfCarwashing.com)

Jan 16, 2019

The Carwash Customer, delivering a consistent experience for the three types of car wash customers with Jimmy Starnes. Jimmy is the CEO of Starnes and Associates and a Partner with Mammoth Holdings, a car wash chain located in Atlanta, Georgia. Jimmy shares his knowledge and insights about car wash customers. Jimmy shares how they trained their management team to recognize the three different types of car wash customer and how to address each type. Jimmy also shares what the average car wash customer is looking for and how a consistent experience is the key to success.

David Begin is the host of this episode of The How of Carwashing show – helping you start, operate and grow your carwashing business. (TheHowOfCarwashing.com)

Jan 2, 2019

Managing Young Employees with Bruce Tulgan. Bruce is an internationally recognized expert on young people in the workplace and one of the leading experts on leadership and management. Bruce is also a best-selling author, including “Not Everyone Gets a Trophy: How to Manage the Millennials”. Bruce shares his insights on managing Millennials and other young employees in our car wash businesses.

David Begin is the host of this episode of The How of Carwashing show – helping you start, operate and grow your carwashing business. (TheHowOfCarwashing.com)

Dec 12, 2018

Key Performance Indicators (KPIs) for the car wash business with David Begin. David shares the KPIs he believes are important to track and monitor to measure your business performance and for planning. He breaks it down by the different stakeholders of your car wash business, and provides practical examples. A Key Performance Indicator (KPI) is a measurable metric that shows you how effectively you are achieving key objectives for your car wash business. Effective car wash operators and owners use KPIs at multiple levels to evaluate their success and grow their carwash business.

David Begin is the host of this episode of The How of Carwashing show – helping you start, operate and grow your carwashing business. (TheHowOfCarwashing.com)

Nov 28, 2018

Commercial Insurance for car wash business owners with Doug Groves. Doug is a small business owner and highly experienced commercial insurance professional. He shares how he got into the insurance industry and valuable tips & advice about insurance for carwash business owners. Do you have the protection you need for your car wash business? What are your liability exposures? Learn the basics, and some important questions to ask, about your car wash business exposure and how to protect yourself.

Henry Lopez is the host of this episode of The How of Carwashing show – helping you start, operate and grow your carwashing business. (TheHowOfCarwashing.com)

Nov 15, 2018

Tax Law Update with Diane Gardner, a Certified Tax Coach and an expert at helping small business owners take full advantage of the tax laws. She shares specific examples of how the recent changes to the tax law will impact your car wash business this year, and what you can do to take advantage of the changes and avoid potential issues. As a certified tax coach, she offers a FREE tax analysis for those interested in finding out if they are overpaying their income taxes.

Henry Lopez is the host of this episode of The How of Carwashing show – helping you start, operate and grow your carwashing business. (TheHowOfCarwashing.com)

Oct 31, 2018

SBA lending for the car wash business with Mandy Kuxhausen. Mandy is an expert on Small Business Administration (SBA) lending and a Business Development Officer at TBank. We chat about everything related to SBA loans - from the different SBA lending programs available to the basics of credit worthiness - as an option for financing your car wash business. Mandy’s comprehensive background in all facets of the SBA process, origination, structuring, processing, closing and credit underwriting gives her a diverse array of capabilities to pull from to get a carwash transaction funded.

Henry Lopez is the host of this episode of The How of Carwashing show – helping you start, operate and grow your carwashing business. (TheHowOfCarwashing.com)

Oct 17, 2018

Protecting your car wash business from cybercrime with Adam Anderson. Adam is an entrepreneur, consultant, author, trainer and cyber security expert. He shares his background, from dropping out of college to launching his own business. He also shares extremely valuable tips & advice on how to avoid cyber crime in our car wash business. Adam’s previous books "Small Business Cyber Security" and "Built to Survive" have helped to position him as the leading expert in the field. His new book, "The Monster Within" takes that knowledge to the next level, helping businesses around the world combat cyber crime.

Henry Lopez is the host of this episode of The How of Carwashing show – helping you start, operate and grow your carwashing business. (TheHowOfCarwashing.com)

Oct 3, 2018

All about brushes, cloth and other car wash media with Ted Yamin Jr. Ted is one of the owners of Gallop Brush which was founded by his father. His family has been in the car wash industry since the 1950s. Ted shares his valuable insights on everything related to brushes and cloth – from the benefits of the different materials to how to detect when a brush needs to be replaced.

David Begin is the host of this episode of The How of Carwashing show – helping you start, operate and grow your carwashing business. (TheHowOfCarwashing.com)

Sep 19, 2018

HR for your car wash business Part 3. This is part 3 of a 3-part series on the topic of Human Resource. In this series we interview Claudia St. John, a human resource professional, author, and the founder of Affinity HR Group. In this Part 3 of the series Claudia and David discuss overtime pay, employment law, the value of employee bonuses versus base pay, using other recruitment and retainment incentives, and hiring veterans.

David Begin is the host of this episode of The How of Carwashing show – helping you start, operate and grow your carwashing business. (TheHowOfCarwashing.com)

Sep 5, 2018

HR for your car wash business Part 2. This is part 2 of a 3-part series on the topic of Human Resource. In this series we interview Claudia St. John, a human resource professional, author, and the founder of Affinity HR Group. In this Part 2 of the series Claudia shares the impacts of regulations (federal, state and local), minimum wage laws, the opioid epidemic, other challenges with finding qualified workers, marijuana laws, and the need for a valid and updated Employee Handbook for your carwash. She is the author of the book “Tips for Improving Collaboration and Building Trust.”

Aug 22, 2018

Human Resources for your car wash business Part 1. This is part 1 of a 3-part series on the topic of Human Resource. In this series we interview Claudia St. John, a human resource professional, author, and the founder of Affinity HR Group. In this Part 1 of the series Claudia shares her personal background and the challenges she faced with transitioning from the corporate world to starting her own business. David and Claudia also chat about the changes in the workplace since the 2008 recession, dealing with a tight labor market, working with Millennials, and the importance of shared values at your car wash business. 

David Begin is the host of this episode of The How of Carwashing show – helping you start, operate and grow your carwashing business. (TheHowOfCarwashing.com)

Aug 8, 2018

David shares his recent remarkable experience attending the Masters Golf Tournament. David and Henry chat about the experience and how we can apply some of the observations to our small businesses. How do we deliver remarkable experiences for our car wash customers?

David Begin and Henry Lopez are the hosts of this episode of The How of Carwashing show – dedicated to help you start, operate and grow your carwashing business. (TheHowOfCarwashing.com)

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