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The How of Car Washing - How to operate & grow a carwashing business.

The How of Car Washing is a podcast for car wash business owners, operators and managers. If you are looking for actionable advice, tips and techniques to help you operate and grow your carwashing business, this is the podcast show for you! In each episode we either discuss a business topic, or we interview another owner/operator or a carwash industry professional. Our episodes are typically 35 to 45 minutes in length, and the show is hosted by David Begin and Henry Lopez who share the knowledge and experience they have acquired over their corporate and business ownership careers. New episodes are released on Wednesday mornings, and we always strive to deliver value to entrepreneurs, business owners, operators and managers in the car wash industry.
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Now displaying: 2019
Jun 19, 2019

In this episode of the How of Carwashing, David Begin and Henry Lopez discuss the importance of a “partnership” mindset with your local distributor and the elements of a successful partnership. David and Henry also discuss the challenges that face distributors and how you, as a carwash owner and operator can help your distributor remain successful and be your ally.

Jun 12, 2019

In this episode of the How of Carwashing, David Begin discusses his experience with employee evaluations and how this tool can be used to increase the likelihood of an employee becoming successful at your carwash. Monitoring and increasing the number of one on one’s (1:1) with your employees will create a culture of accountability and allow you to address the issues that are associated with new employee development. 

Jun 5, 2019

In this episode of the How of Carwashing, David Begin gives his perspective on the 2019 Car Wash Show and the major themes and takeaways presented at the Nashville TN event. David reviews how the carwash world is changing for both owners, operators and even carwash suppliers. David also gives you some takeaways to help you plan and prepare for the changes that are coming to our industry.

May 29, 2019

Why is my car not dry? In this episode of the How of Carwashing, David Begin visits with Aaron Green, CEO of Focused Car Wash Solutions based in Denver Colorado. David and Aaron discuss the issues associated with newer equipment configurations and faster tunnel speeds and the effect on our ability to dry cars. Aaron shares his experience with the role that chemistry plays in drying cars some ideas on optimum configurations for blower units and the use of flash dryers at the end of the tunnel.

May 22, 2019

How do I know if it’s your car? In this episode of the How of Carwashing, David Begin visits with Aaron Green, CEO of Focused Car Wash Solutions based in Denver Colorado. David and Aaron discuss what they think will be the winner between RFID (chip) and LPR (license Plate Recognition) technologies for the unlimited club program and customer tracking . David and Aaron gaze into the crystal ball and discuss the advantages and disadvantages of both technologies and with lively debate try to predict what the future holds.

May 15, 2019

What does the Carwashing industry look like on other continents? In this episode of the How of Carwashing, David Begin speaks with Eric Wulf, Executive Director of the International Car Wash Association (ICA). Eric talks about ICA’s recent work with the Chinese car wash association and the partnership agreement forged between the two associations. Eric also give his observations on the Car Wash industry in China and how we can learn new ideas from countries that are able to technologically “leapfrog” developed countries that are burdened with existing infrastructure.

May 8, 2019

We love to get together as car washers! In this episode of the How of Carwashing, David Begin talks with Eric Wulf, the Executive Director of the International Car Wash Association (ICA). Eric gives a sneak preview of the upcoming 2019 ICA Car Wash show and talks about the new and exciting educational and networking opportunities taking place. Eric also talks about the other upcoming ICA meeting and show events for 2019, so get out your calendars and make your networking and education plans for 2019.

May 1, 2019

“The buck stops here” is a famous quote from President Harry Truman. He was famous for taking responsibility for what happened during his administration. David Begin talks about how as owners and manager we are 100% responsible for what happened at the car wash, whether its good or bad. If we are willing to take 100% responsibility, we gain a freedom to review the origin of the problem and how we can prevent the problem next time. David talks about the 4 questions you should always ask when you have a problem and how to create a path for future success.

Apr 24, 2019

So, you achieved your goals and you’re still unhappy? It’s a common problem amongst high achieving individuals. In this episode, David Begin speaks with Joan Sotkin of Prosperity Place. Joan Sotkin helps business owners and managers determine what values are important to them personally and how to incorporate those values into their professional life.  Joan shares a very interesting background that has brought her to where she is at today and how she views everyday situations through the lenses of her primary values. Joan talks about the importance of taking care of ourselves and understanding that our inherent worth as people is not dependent on business success or our bank account balance. This episode is not your typical car washing podcast and applies to everyone who strives for success.

Apr 17, 2019

What about the Details? In the Episode of the How of Car washing, Industry expert and consultant Prentice St. Clair talks about how automotive detailing has changed over the years and how the advances in automotive paint technology, polished and sealants have contributed to easier and better finished for vehicles. Prentice talks about the three-step process for detailing the exterior of a vehicle and how carwash owners can take advantage of express detailing as an added profit center for their business.

Apr 10, 2019

What about the Details? In the Episode of the How of Car washing, Industry expert and consultant Prentice St. Clair talks about how automotive detailing has changed over the years and how the advances in automotive paint technology, polished and sealants have contributed to easier and better finished for vehicles. Prentice talks about the three-step process for detailing the exterior of a vehicle and how carwash owners can take advantage of express detailing as an added profit center for their business.

Apr 3, 2019

If you want a high performing carwash that lets you sleep well at night and one that your customers love, documented processes are the key. In this episode, David talks about why written processes and procedures are so important for the car wash team and how it translates to a consistent remarkable customer experience. David breaks down how to create written processes easily and quickly and how to make it part of the culture of the car wash organization.

Mar 27, 2019

Women working at your carwash could be your greatest asset! Claire Moore, Chief Content Officer of the International Car Wash Association (ICA) talks with David Begin about the recent Women Leadership Experience, held this past November in Chicago. Claire discussed the topics and presentations of the event and how carwash owners and managers should consider the unique advantages that women bring to the marketplace and to your carwash operation.  She also touches upon the exciting changes made to the upcoming Car Wash Show to be held in Nashville TN on May 13th-15th 2019.

Mar 20, 2019

What is the foundation for a good preventive maintenance program? David gives a “Quick Talk” discussion at the 2019 Southwest car wash show in Arlington Tx. David discusses the importance of the everyday task list that carwash employees use to inspect, adjust and tune equipment so that we minimize the number of unexcepted equipment repairs and replacements that sap carwash uptime and maintenance expenses. David also talks about the art of troubleshooting and offers some tips your team can use to troubleshoot equipment problems effectively.

Mar 13, 2019

You want all three, but you can only pick two! David and Henry discuss the concept of the “Project Triangle or the “Iron Triangle” and how it applies to the carwash industry. While we all want to be good, fast and cheap, the forces of running a business day to day will allow you only two of these. Knowing what you are good at and more importantly, what you are not good at or what you don’t plan to be good at will clarify your offering to your customers and your team.

Mar 6, 2019

Does your team clearly understand what you want?  David Shares his management journey with team expectations. David explains how unspoken and unmet expectations are the silent killers of high performing teams.  David also shares how this common problem with most owners and managers degrade team performance. Managers and Owners their think about the business differently than the overall team. David offers suggestions and ideas on how owners and managers can develop a clear process to develop, communicate and reinforce expectations of a high performing team resulting in a well-run car wash.

Feb 27, 2019

You, your customers, and your employees should share the same happy place. David Begin shares where his happiest place on Earth is located in his carwash. David goes over how to make your happiest place your employee's happiest place as well. What things should your employees be looking for while a car is in the tunnel? He explains why customers find happiness at the end of the tunnel and how to make sure that your final product lives up to your carwash standards. This episode also goes over the specifics of what to look for once a car is out of the tunnel. Is the car dry? Did your wash reach the hard to get spots on the car? What is it about the end of the tunnel that makes customers so happy?

 

Feb 20, 2019

OSHA and your carwash business with Bevin Luna. Bevin is an Industrial Hygienist with Colorado State University in Fort Collins, Colorado. In this two-part series, Bevin discusses the different types of OSHA inspections and what to do if you encounter an OSHA visit. She also talks about the typical problem areas that carwashes encounter during OSHA inspections. Bevin also give carwash owners some guidance and tips in starting and developing a carwash safety program. Bevin and her team are OSHA consultants and provide free safety program review and inspection services to businesses in Colorado. Bevin talks about OSHA consultation services that other organizations provide throughout the country and how car wash owners and managers can take advantage of this free service.

Feb 13, 2019

OSHA and your carwash business with Bevin Luna. Bevin is an Industrial Hygienist with Colorado State University in Fort Collins, Colorado. In this two-part series, Bevin discusses the different types of OSHA inspections and what to do if you encounter an OSHA visit. She also talks about the typical problem areas that carwashes encounter during OSHA inspections. Bevin also give carwash owners some guidance and tips in starting and developing a carwash safety program. Bevin and her team are OSHA consultants and provide free safety program review and inspection services to businesses in Colorado. Bevin talks about OSHA consultation services that other organizations provide throughout the country and how car wash owners and managers can take advantage of this free service. 

Feb 6, 2019

Business coaching for your car wash business with Jimmy Starnes. Jimmy is the CEO of Starnes and Associates and a Partner with Mammoth Holdings, a car wash chain located in Atlanta GA. Jimmy shares his knowledge and insights about business coaching. Jimmy shares insight on how Life planning and coaching to lead a small business owner to success. He coaches individuals to corporation teams and strives to help them be organized and find success.

David Begin is the host of this episode of The How of Carwashing show – helping you start, operate and grow your carwashing business. (TheHowOfCarwashing.com)

Jan 30, 2019

How does your past performance help you build future goals? David Begin shares some of the lessons learned and taught by his Coach Dan Sullivan. As you start the new year with lofty goals, it's important that you review your past performance to see how far you have come. Progress can only be seen if you look backward and not forward. Only looking forward at your future goals and the ideal situation will ultimately bring frustration and unhappiness, since your goals keep moving. David talks abut Dan Sullivan’s concept of the moving “Horizon” and the “Ideal” and how the concepts don’t really exist. Measuring your progress backwards is motivating and energizing and will propel you forward to achieve more in the future.

Jan 23, 2019

90% of small business are unsellable. Considering selling your wash? Mike Finger, the founder of Exit Oasis joins us on the show. Mike shares strategies on how to let go and what to consider when selling your business. When will you be ready? What costs may a small business owner face? Is your business even sellable? Mike has your answers with a simple approach to help small business owners. Mike also shares his personal journey and how he founded Exit Oasis. 

David Begin is the host of this episode of The How of Carwashing show – helping you start, operate and grow your car wash business. (TheHowOfCarwashing.com)

Jan 16, 2019

The Carwash Customer, delivering a consistent experience for the three types of car wash customers with Jimmy Starnes. Jimmy is the CEO of Starnes and Associates and a Partner with Mammoth Holdings, a car wash chain located in Atlanta, Georgia. Jimmy shares his knowledge and insights about car wash customers. Jimmy shares how they trained their management team to recognize the three different types of car wash customer and how to address each type. Jimmy also shares what the average car wash customer is looking for and how a consistent experience is the key to success.

David Begin is the host of this episode of The How of Carwashing show – helping you start, operate and grow your carwashing business. (TheHowOfCarwashing.com)

Jan 2, 2019

Managing Young Employees with Bruce Tulgan. Bruce is an internationally recognized expert on young people in the workplace and one of the leading experts on leadership and management. Bruce is also a best-selling author, including “Not Everyone Gets a Trophy: How to Manage the Millennials”. Bruce shares his insights on managing Millennials and other young employees in our car wash businesses.

David Begin is the host of this episode of The How of Carwashing show – helping you start, operate and grow your carwashing business. (TheHowOfCarwashing.com)

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