Women working at your carwash could be your greatest asset! Claire Moore, Chief Content Officer of the International Car Wash Association (ICA) talks with David Begin about the recent Women Leadership Experience, held this past November in Chicago. Claire discussed the topics and presentations of the event and how carwash owners and managers should consider the unique advantages that women bring to the marketplace and to your carwash operation. She also touches upon the exciting changes made to the upcoming Car Wash Show to be held in Nashville TN on May 13th-15th 2019.
What is the foundation for a good preventive maintenance program? David gives a “Quick Talk” discussion at the 2019 Southwest car wash show in Arlington Tx. David discusses the importance of the everyday task list that carwash employees use to inspect, adjust and tune equipment so that we minimize the number of unexcepted equipment repairs and replacements that sap carwash uptime and maintenance expenses. David also talks about the art of troubleshooting and offers some tips your team can use to troubleshoot equipment problems effectively.
You want all three, but you can only pick two! David and Henry discuss the concept of the “Project Triangle or the “Iron Triangle” and how it applies to the carwash industry. While we all want to be good, fast and cheap, the forces of running a business day to day will allow you only two of these. Knowing what you are good at and more importantly, what you are not good at or what you don’t plan to be good at will clarify your offering to your customers and your team.
Does your team clearly understand what you want? David Shares his management journey with team expectations. David explains how unspoken and unmet expectations are the silent killers of high performing teams. David also shares how this common problem with most owners and managers degrade team performance. Managers and Owners their think about the business differently than the overall team. David offers suggestions and ideas on how owners and managers can develop a clear process to develop, communicate and reinforce expectations of a high performing team resulting in a well-run car wash.